FAQ

Find the answers to your most commonly asked questions here. If you can't find the answer you're looking for please contact us for more information. 

 

HOW DO I DETERMINE MY HAT SIZE?

To find the right hat size for you, you will need a cloth measuring tape. Measure the circumference of your head at the place you would wear the hat. Take the measurements and refer to our size chart here.

 

WHAT DO THE X'S MEAN?

Many of our fur felt and straw hats have a number followed by an X, such as 4X, 6X and up to 1000X. 

There is no industry-wide standard for how the “X” factor is calculated. At Stetson, the specific criteria behind our “X” designations are proprietary and have been refined over generations. Each hat company determines its own scale, so when you see “X” ratings from other brands, understand that these ratings are not comparable to Stetson’s.

In felt, it is determined by the percentage of furs used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X's.

In straw, the X's are also determined by the body used to make the hat. The tighter the weave, and the narrower the straw reed used to make the hat, the better X quality is marked in the hat.

 

HOW DO I CLEAN AND CARE FOR MY HAT?

By following a few simple rules your Stetson hat can last a lifetime. For more information on how you can take care of your Stetson, visit our blog post here.

 

IMPERFECTIONS & CHANGES?

Every hat we sell is handmade, so there may be some imperfections in materials and some slight colour differences. Wool also fades over time, so don't be worried if the colour changes as it ages. It is natural & unavoidable when hats are exposed to the elements, it adds character to your Stetson.

 

WHAT IF THE HAT I WANT ISN'T AVAILABLE?

If the hat you are after is 'currently unavailable for order' or 'out of stock' that particular hat is out of stock at the current time. We try our best to re-stock items as soon as we can. If you would like more information on an out of stock item please contact us directly..

  

DO YOU ONLY SELL ONLINE?

We do have independent retailers around Australia that sell Stetson hats. Not all styles found on our website are available in stores. Please visit our Find a stockist page for more information.

 

CAN I RETURN OR EXCHANGE MY HAT?

For full details on our return and exchange policy, please visit our Shipping and Returns page.