SHIPPING & RETURNS

DELIVERY POLICY

FREE STANDARD SHIPPING AUSTRALIA WIDE.

Express delivery available on all orders Australia wide with a delivery fee.

Standard delivery available to New Zealand with a delivery fee. 

Orders are processed Monday - Friday with exception of public holidays (subject to change during holidays).

Orders placed before 12pm AET will be shipped the same day. Processing times may differ subject to stock.

Delivery times are as follows:

  Metro Areas Near Country Far Country
Standard Free Delivery Within 2-4 business days  Within 4-7 business days Within 10-12 business days
Express Delivery $10 Within 1-3 business days Within 1-3 business days

 

  New Zealand Only
Standard International Delivery $30 Within 10-12 business days

 

RETURNS POLICY

If you're not happy with the size of your hat or you simply changed your mind, you have 30 days after purchase to return or exchange your order. The item must be unused, in original packaging which must be in the original condition.

You can return your item for a:

  • Different size or colour; or
  • Full refund 

Steps for return/exchange:

Fill out enclosed return/exchange form

Email info@stetsonaustralia.com.au to receive your Australia Post returns label 

If you do not have a Returns/Exchange Form, please email info@stetsonaustralia.com.au

Send your package back to us using the following address:

30 Salisbury Road, Hornsby NSW 2077